If you spend a portion of your year in Florida please help us accurately bill your account while you are out of state.
Here’s how you can help:
- Contact our call center at 888–228-2134 as soon as possible and tell us that you’re a seasonal customer leaving the state. Doing so ensures you receive accurate bills throughout the year.
- If you’re leaving your Florida home for the season, please notify us. Otherwise, your bill might be estimated while you’re gone. In most cases, this may result in higher bills.
- You can turn your water off when you leave for the season and turn it back on when you return. For assistance, call 888–228-2134.
Florida’s Administrative Code, Rule 25-30.335, requires that we bill you the approved base facility charge each month regardless of whether or not you are in residence. The base facility charge covers the cost to maintain the water and wastewater pipes and treatment systems in your area which must remain in operation whether or not you are using the service.
If you decide to turn your water off, you’ll need to close the valve on your water service line and ensure it works properly. The utility company is not responsible for any damage resulting from water leaks in the pipes or fixtures within your home, including your water heater.
Whether you’re staying in Florida this summer or elect to leave your irrigation system turned on while you’re away, here are some tips to water smart.
- Inspect your irrigation system to ensure it is in proper operational condition and your irrigation zones are set appropriately.
- Maintain a lawn height of 2.5 to 3 inches to help protect the roots from heat stress and reduce the loss of moisture to evaporation.
- Avoid planting turf in areas that are difficult to irrigate properly, such as steep inclines and isolated strips along sidewalks and driveways.
- Aerate clay soils at least once a year to help the soil retain moisture.
- Promote deep root growth through a combination of proper watering, aerating, appropriate fertilization, thatch (grass clippings) control and attention to lawn height. A lawn with deep roots requires less water and is more resistant to drought and disease.
- Mulch around plants, bushes and trees helps the soil retain moisture, discourage the growth of weeds and provide essential nutrients.
- Plant in the spring or fall, when watering requirements are lower.
- When choosing plants, keep in mind that smaller ones require less water to become established.
- Use porous materials for walkways and patios to keep water in your yard and prevent wasteful runoff.
- Install a rain sensor on your irrigation system to prevent the system from watering while it is raining, or right after it has rained.
The Department of Environmental Protection along with the federal Environmental Protection Agency create water quality standards for testing and measuring the level of various contaminants that may be found in drinking water. Water quality samples are taken regularly in accordance with these standards to ensure the safety and quality of your water.
Below are the Annual Water Quality Reports (pdf) for each system we service.