Last modified: May 1, 2025
Introduction
U.S. Water Services Corporation (“Company” or “We” or “Us”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see “Changes to Our Privacy Policy”). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@uswatercorp.com.
Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see “Your State Privacy Rights” for more information.
Information We Collect About You and How We Collect It
We may collect information about your internet connection, the equipment you use to access our Website, and usage details. We collect this information Automatically as you navigate through the site. Information collected automatically may also include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see “Choices for Collecting Information”.
- Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Third-Party Use of Cookies and Other Tracking Technologies
This Website hands off billing related services to a completely separate third party. We do not control these third parties’ tracking technologies or how they may be used. We also do not control the privacy policy, terms of use, or any other agreements that may be instituted by third parties.
If you have any questions about any advertisements, targeted content, or privacy policies, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see “Choices for Collecting Information”.
How We Use Your Information
We use information that we collect:
- To present our Website and its contents to you.
- To provide you with information about our services.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- For any other purpose with your consent.
For more information, see “Choices for Collecting Information”.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose information that we collect as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of U.S. Water Services Corporation or one of our affiliate’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us.
We may also disclose information:
- To comply with any court order, law, or legal process, including responding to any government or regulatory request.
- To enforce or apply our Terms of Use, any terms of sale or purchase of our services, and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices for Collecting Information
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Accessing and Correcting Your Information
You may also send us an email at privacy@uswatercorp.net to request access to, correct, or delete any personal information that we may have collected about you. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Residents of certain states may have additional personal information rights and choices. Please see “Your State Privacy Rights” for more information.
Your State Privacy Rights
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
- Data portability.
- Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
- Either limit (opt-out of) or require consent to process sensitive personal data.
The exact scope of these rights may vary by state. To exercise any of these rights please send an email request to privacy@uswatercorp.net.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: privacy@uswatercorp.net. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
Notice to California Residents
We collect your personal information to support our business operations, including for the business purposes listed in the chart below. We will not sell the personal information we collect or share it with third parties for cross-context behavioral advertising.
We may collect the personal information categories listed in the tables below. The tables also list, for each category, our expected retention period, use purposes, and whether we sell the information or share it with third parties for cross-context behavioral advertising.
| Personal Information Category | Retention Period | Business Purpose | Sold or Shared |
| Identifiers, such as real name, postal address, email address, phone number, company name, job title, utility name. | Not captured. | Not captured. | Not applicable. |
| California Customer Records personal information, which includes a name, address, and telephone number. Some personal information included in this category may overlap with other categories. | Not captured. | Not captured. | Not applicable. |
| Protected classification characteristics under California or federal law | Not captured. | Not captured. | Not applicable. |
| Commercial information | Not captured. | Not captured. | Not applicable. |
| Biometric information | Not captured. | Not captured. | Not applicable. |
| Internet or other similar network activity, such as Internet Protocol address, browser name and version, device operating system name and version, browsing history, search history, and information on your interaction with this Website. | 120 days | So that we may provide our services. | No |
| Geolocation data, your approximate location interpolated from your Internet Protocol address. | 120 days | So that we may provide our services. | No |
| Sensory data | Not captured. | Not captured. | Not applicable. |
| Professional or employment-related information | Not captured. | Not captured. | Not applicable. |
| Non-public education information | Not captured. | Not captured. | Not applicable. |
| Inferences drawn from other personal information | Not captured. | Not captured. | Not applicable. |
We do not collect any sensitive personal information from you.
| Sensitive Personal Information Category | Retention Period | Business Purpose | Sold or Shared |
| Government identifiers | Not captured. | Not captured. | Not applicable. |
| Complete account access credentials | Not captured. | Not captured. | Not applicable. |
| Precise geolocation | Not captured. | Not captured. | Not applicable. |
If you have any questions about this Notice or need to access it in an alternative format due to having a disability, please contact privacy@uswatercorp.net.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to use the same password for other purposes or share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@uswatercorp.net.