Dear Valued Resident:

As you may be aware, local news channels have been publishing reports about your water system and the quality of the drinking water over the past two weeks.

Collier Utility Company, Inc. (“Utility”) and the Operator would like to provide you with an update on the current condition of the system, so you know the quality of the drinking water delivered to your homes.

U.S. Water Services Corporation, the operator of the water system, has been working diligently with the Florida Department of Environmental Protection (FDEP) and the Department of Health (FDOH) to provide all documentation and sampling results, that show the system is in compliance with the applicable Rules and Regulations of the State of Florida.

1. Additionally to the monthly bacteriological samples required by the State, the operator performed additional sampling on 9/17/2023 and 9/21/2023 at the water plant and different sampling locations in the distribution system. All results showed the system is free from contamination, Total Coliforms and E.Coli.
2. All bacteriological results have been submitted to the FDEP.
3. The news reported discolored water in the system. Pictures submitted to the FDEP dated 9/20/23 showed no color in the water.  
4. Regarding the plant infrastructure, the Utility is working with the operator on improvement projects for the water plant. A new hydropneumatic Tank and appurtenances are on order at this time and the project is anticipated to be completed within the next few months.  
5. The news also reported high lead and copper levels in the drinking water. Based on the latest results obtained from the samples performed inside few homes in the community, the levels of lead and copper are within the 90th percentile required by law. By Rule, Lead and Copper samples must be collected inside the houses and the participants follow a protocol provided to collect the samples.  
6. The most recent Boil Water Notice was due to an issue with the piping on the high service pumps and repairs were complete immediately after the problem was discovered.

We understand some residents expressed concerns about the water system, but the operator has taken all measurements and has complied with the state regulations, showing the system is in compliance with the Safe Drinking Water Standards.

Currently, we are working with the Florida Rural Water Association on other processes to implement additional treatment as needed, to ensure we follow standard operating procedures to protect public health and safety.

Our customers safety and quality of service is our top priority.  Thank you.