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Important Notices

Royal Waterworks Update

Drinking Water Problem Corrected

Customers of Royal Waterworks Utility drinking water system were notified on September 11, 2025 of a problem with our drinking water. We are pleased to report that the problem has been corrected. We apologize for any inconvenience and thank you for your patience.

Well #2 at Royal Waterworks Utility drinking water system was re-tested for coliform bacteria and all test results were negative for total coliform and E. coli.

As always, you may contact U.S. Water Services at 866-753-8292 or 4939 Cross Bayou Boulevard, New Port Richey, FL 34652 with any comments or questions.

Royal Waterworks E-coli Notice

Important Information About Your Drinking Water

Royal Waterworks Utility Well #2 Tested Positive for Fecal Indicator

Our water system detected fecal indicator E. coli in one our well(s). As our customers, you have a right to know what happened and what we are doing to correct this situation. 

On September 11, 2025, we learned that our assessment sample(s) which was collected from Well #2 for the month of September was E.coli positive. Well #1 & 3, along with the eight distribution samples collected on the same date as Well #2 were absent of any bacteria. As required by EPA’s Ground Water Rule, one of our follow-up steps is to collect additional samples from the affected well within 24 hours to determine the extent of the problem. The well that tested positive for Ecoli (Well #2) has been taken offline and will remain offline until follow-up sampling shows the well is absent of contamination. 

What should I do?

You do not need to boil your water or take other corrective actions. However, if you have specific health concerns, consult your doctor. Fecal indicators are microbes whose presence indicates that the water may be contaminated with human or animal wastes. Microbes in these wastes can cause short-term health effects, such as diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems. The symptoms above are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice from their health care providers about drinking this water. 

What is being done?

We will keep you informed of the steps we are taking to protect your drinking water and will provide information on any steps you should be taking, until this problem is corrected. The well that tested positive for Ecoli (Well #2) has been taken offline and will remain offline until follow-up sampling shows the well is absent of contamination. Well #1 & 3, along with the eight distribution samples collected on the same date as Well #2 were absent of any bacteria. 

For more information, please contact US Water Services at 866-753-8292, ext 4110, or write to 4939 Cross Bayou Boulevard, New Port Richey, FL 34652. General guidelines on ways to lessen the risk of infection by microbes are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791.

Okaloosa Rescission Notice

All bacteriological samples have been returned as satisfactory and it is no longer necessary to boil water for consumption.

Lake Idlewild Precautionary Boil Water Issued

Due to a loss of pressure in the water system, a precautionary boil water has been issued for Lake Idlewild. This is issued due to FDEP requirements as the pressure dropped below 20 PSI. Any water consumed should be brought to a rolling boil prior to consuming. Upon receipt of satisfactory bacteriological samples a rescission will be issued.

Okaloosa Waterworks Precautionary Boil Water Notice

Due to a contractor hitting an 8″ water main, all customers of Okaloosa Waterworks are on a precautionary boil water notice. All water used for consumption should be brought to a rolling boil prior to consumption. Once 2 days of bacteriological samples are satisfactory a rescission will be issued.

Gator Waterworks Rescission

All bacteriological samples have been determined satisfactory and it is not longer necessary to boil your water consumption.

Gator Waterworks Boil Water Notice Issued

Due to a water main break this afternoon, a Precautionary Boil Water Notice has been issued for all residents. All water used for consumption should be brought to a rolling boil prior to consuming. Upon receipt of satisfactory bacteriological samples a rescission will be issued. Again, this is a Precautionary measure.

Black Bear Rescission Notice

All bacteriological samples have returned satisfactory and the system is no longer on a Precautionary Boil Water Notice.

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Water Quality Reports

The Department of Environmental Protection along with the federal Environmental Protection Agency creates water quality standards for testing and measuring the level of various contaminants that may be found in drinking water. Water quality samples are taken regularly in accordance with these standards to ensure the safety and quality of your water. 

Below are the Water Quality Reports for each system we service:

2025
2024

Lead Service Line Inventory

2024